For anyone who wants to read the original post regarding me being blacklisted from writing reviews and rating items on Amazon, you can find it HERE.
Last Friday I was finally able to sit down and contact Amazon via chat, because it was recommend by a great friend and also a few other bloggers. Before I attempted to chat with them, I took Donna’s advice (previous post) to remove my social media accounts from Amazon and to also remove my Amazon connection on Goodreads.
Here is my conversation with Amazon:
Initial Question: I contacted Amazon because I have been completely blocked from leaving any community reviews and I want to know why. I’ve been a customer since 2008 and have left so many reviews and now they have all been removed.
07:51 AM PST Joraniel(Amazon): Hello, my name is Joraniel. I’m here to help you today. Thank you for being a Prime member.
07:52 AM PST Joraniel: I am sorry to know that you aren’t allow to provide a community reviews.
Let me reason why, Jennifer.
07:53 AM PST Joraniel: Thank you also for continuing doing business with Amazon.
We appreciate it.
07:54 AM PST Joraniel: I am now checking your account, Jennifer.
07:56 AM PST Joraniel: This what I can do to help you with this.
Before that I just want to know if we are still connected, Jennifer?
07:56 AM PST jennifer: Yes
07:56 AM PST Joraniel: Thank you.
07:58 AM PST Joraniel: Just to confirm, you can’t provide a reviews on a product, Jennifer?
07:58 AM PST jennifer: No reviews. Not even for verified purchases. I can’t even rate them.
07:59 AM PST jennifer: I was told that I violated guidelines and I don’t understand how. So I’ve been blocked.
07:59 AM PST Joraniel: Oh, I understand. Jennifer. A moment for this.
08:02 AM PST Joraniel: In this case, let me request to unblocked your account for doing a review from what I can see here your violate some policies on giving a feedback.
08:03 AM PST Joraniel: Give me a moment to submit this to our higher department.
08:03 AM PST jennifer: Okay
08:03 AM PST Joraniel: Appreciated.
08:07 AM PST Joraniel: I am sorry if this take some time.
08:07 AM PST jennifer: Okay
08:08 AM PST Joraniel: You have my thanks for your patience.
08:10 AM PST Joraniel: Thank you so much for waiting.
08:12 AM PST Joraniel: I have now forwarded this to our specialist. I will also create a personal follow up to monitor this for you. You will receive an email within 1 to 2 business days regarding to this matter.
I hope I was able to address your concern today.
08:13 AM PST jennifer: I already received an email and they have not helped me.
I’m guessing I’m going to get the same email again, stating that I have violated guidelines. I’ve called twice about this and I keep getting the same answer–that they will email me in a few days.
08:14 AM PST Joraniel: I have sent this to higher department if they still have an option to redo this for you, Jennifer.
I knew that it’s been indicated that is was final.
08:15 AM PST Joraniel: However I appeal if there’s still another way we can remove this for you.
Since you are a valuable customer.
08:17 AM PST Joraniel: Rest assured that I will check this for you within the given time.
08:19 AM PST Joraniel: As of now we need your patience in this matter. Aside from this, Jennifer. Is there anything else I may assist you with?
08:21 AM PST jennifer: No. Thank you.
08:21 AM PST Joraniel: You are welcome. It has been my pleasure to assist you today. Thank you for contacting Amazon.com. Please click the *End Chat* button on the top right corner of this window. Have a happy wonderful day.
This was last Friday and I still haven’t heard back from them. I’ll be starting another chat this evening.
So for now, I’d like to thank everyone who commented on the original post with supportive comments and help. I really appreciate that. I’ll do another update explaining what their final decision is.